Ready to wear items (RTW)
You are entitled to return your items within 14 days from the time you received your order. The returned items must be in the same condition in which they were sold. Returned shoes can only be tried on a carpeted surface. All items should be returned to the Amend Atelier shop in Stockholm in its original packaging with the receipt. Please make sure to return the shoes and shoebox inside another box to prevent any damage on the original packaging. Amend Atelier will issue a refund to the purchasers credit card whitin 30 days from the date of reception. You are reponsible for the shipment of the returned items. Items lost during transport will not be compensated for. Shipping charges on returns are at the customer's expense. Sale items cannot be returned or exchanged.
Made to order shoes (MTO)
Each shoe is customized and can therefore not be returned or exchanged. The return policy in the consumer protection law does not apply on made to order products. Pls do not hesitate to contact us for guidance before ordering.
Your shoes are considered faulty if they are different from the design you initally ordered. This does not apply to colors and leather texture since your actual pair of shoes may look slightly different from the one you see on the screen.
If an item have a manufacturing fault or becomes defective during the course of normal wear, please contact Amend within 12 months.